27 Sep 2021

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How SA's first consumer class action lawsuit is taking on sham 'loan' companies

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Jan Cronje
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This will be the first time local courts rule on things like dark pattern marketing and "click-wrap agreements" - the text-heavy agreements users tick when using some websites or buying things online.
This will be the first time local courts rule on things like dark pattern marketing and "click-wrap agreements" - the text-heavy agreements users tick when using some websites or buying things online.
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In 2017, Cassiem Halliday from Cape Town - who works as a service agent at an auto shop - was browsing the internet searching for a personal loan. 

He visited a website called Loan Hub SA, thinking the site would assist him in finding a loan. He entered his personal details and ticked a box stating he had read the site's terms and conditions, thinking it was the usual boilerplate.

But, instead of help in finding a loan, Halliday later learned he had subscribed to a legal services package, which he didn't want or need. 

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