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Hearing management

14 June 2018

Students develop app to improve communication with deaf patients

Communication is a challenge for deaf people, but two UCT medical students are exploring methods to make things a little easier.

Two University of Cape Town (UCT) medical students saw a gap in the market and started to develop an application to improve communication with the deaf community.

Fourth year medical students, Banele Mhlongo and Vuma Mthembu, believe that communicating with the deaf is vital to create stronger health systems – because people are more likely to make use of healthcare facilities if there are no communication barriers.

There is a strong focus on communication with patients in the UCT Health Science faculty. Students already learn isiXhosa and Afrikaans to help them understand patients and respond to questions when trying to source a medical history — imperative for healthcare professionals to make an accurate diagnosis and give satisfactory treatment options.

A new level of understanding

Mhlongo and Mthembu, to avoid deaf patients becoming isolated or feeling marginalised, are in the process of developing an app and a website where medical conditions, along with their symptoms, and treatment and medication for certain common conditions are explained – in a language they can understand.

Video content will show sign language interpreters and health professionals explaining everything patients need to know about asthma, for example.

The short videos explain what could trigger asthma attacks, how they can be treated, why it's important to avoid certain medication and how to manage the side effects.

Using sign-language

Mhlongo says, "We saw the gap after realising that the deaf community has no alternative language other than sign language, because lip-reading is unreliable. And when examining, about 70% of a diagnosis comes from a patient's history."

The two students are currently using Instagram to engage with a younger deaf audience by posting pictures and meme-style short, humourous captioned images, explaining the most common health conditions.

Mhlongo added, "Our aim is to pioneer sign-language teaching for all programmes in the medical school, and to get other institutions to adopt it."

They are eager to expand their project and are looking for supporters to fully develop their important innovation, ensuring healthcare access for all in South Africa.

Image credit: iStock

 

Ask the Expert

Hearing Expert

Minette Lister graduated with a Bachelor of Communication Pathology (Audiology) from the University of KwaZulu-Natal, Westville in 2015. Thereafter, she completed her compulsory year of community service at Phoenix Assessment and Therapy Centre in Durban. In 2017, Minette started working for Thompson and Hoffman Audiology Inc. She is passionate about working with children and adults to diagnose and manage hearing loss using state of the art technology. Minette offers hearing screening programmes for newborn and high-risk babies, as well as school-aged children, in order to decrease the incidence of late or unidentified hearing loss.

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