Hearing management

Posted by: Karen | 2010/02/19


permanent ear ache

I now have permanent ear ache from my head set that I use as I am a switchboard operator, our switchboard has a system where there is one high pitched loud electronic peep (that you cant adjust) when the call comes in (we answer the switchboard for four different companies) then there is a whisper that announces which company are the public looking for then, there are two more high pitched peeps before we actually answer verbally. So there are three high pitched loud electronic peeps per call. There are eight of us switchboard operators answering the switchboard. We take an average of 7000 calls EACH a month which works out to about 77 0000 per year. We take on average 333 calls a day each which works out to 1000 high pitched electronic peeps in out ear a day, which is 5000 elctronic sounds a week and 20 000 a month, our stress levels are through the roof. What is your profesional opinion about what damage is this doing to us physically and emotionally. Do we have a leg to stand on to beg someone to change this situation. I personally am now feeling like I can cry at the drop of a hat, becuase I cannot take this horrific sound in my ears , all of us HATE this. I dont know if there is any link, but we all suffer with neck and shoulder pain which leads to headaches and some of us have earache all the time. We wear headsets on our ears so the sound goes right into our ear, if we turn the sound down we cant hear our clients. We have all worked here for many years but this is a new thing they started about three years ago.

Expert's Reply


Hearing Expert

Dear Karen

Unfortunately i was away, so my apologies for the delay in response. Lets deal with your dilemma though.

Intensity levels of 85dB for 8 hours a day can be harmful to your hearing. The best way to find out if there has been any damage to your hearing is to have your hearing evaluated by an Audiologist. If you don't know of someone in your area, please let me know and i will gladly refer you (izabellepieterse@gmail.com).

In the meantime - the group can get together and discuss their concerns and frustrations with management. Maybe they can change the type of tones. It is always valuable to hear about true concerns from your employees.

Please let me know if you need any further or more specific information

Kind regards
Izabelle Pieterse

The information provided does not constitute a diagnosis of your condition. You should consult a medical practitioner or other appropriate health care professional for a physical exmanication, diagnosis and formal advice. Health24 and the expert accept no responsibility or liability for any damage or personal harm you may suffer resulting from making use of this content.

user comments


Posted by: natasha | 2010/03/19

smelly brown discharge from ear and painfull

Reply to natasha
Posted by: karen | 2010/03/11


Reply to karen

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