Home > Medical schemes > Momentum health 04 June 2014 Momentum Health wins service award Momentum has once again shown that service excellence is integral to the brand by winning the PMR.africa Golden Arrow Award for healthcare administration. 0 Image supplied ~ Like us on Facebook » Subscribe to the newsletter » Ask CyberDoc » Quiz How long will you live? » Medical history Bacteria gallery Providing consistently great service is one of the toughest challenges facing business today. Momentum has once again shown that service excellence is integral to the brand by improving its position in winning the PMR.africa Golden Arrow Award for healthcare administration, following on from the Silver Arrow Award it won last year.Over the past five years, the Momentum Health administrator has annually been placed amongst the top three medical scheme administrators in the PMR.africa survey, demonstrating its consistency in delivering excellent service.Sustained service enhancementAs the 3rd largest open scheme, offering healthcare cover to more than 110 000 families, the Momentum Health medical scheme is strongly focused on backing up its flexible product offering with service that sets it apart from its competitors. Considering the innovative nature of its offering, it can be challenging to maintain market-leading customer satisfaction levels. The administrator has, however, seen intensive training programmes bear fruit, with positive feedback from members on a regular basis confirming that its sustained service enhancement drive is paying off.“The most crucial service measure is our clients’ rating of the service they receive from us. Over the past three years we have consistently kept this average rating above 8.5 out of 10. In 2013, specific improvements were achieved in terms of getting providers on our new Primary Care Networks to submit correct claims codes, lowering incorrect coding (and therefore requiring human intervention to rectify) from more than 50% of claims received in January 2014, to under 8% towards the end of the year”, reports Operational Executive, Michael Temlett.Despite the fact that its success has seen Momentum Health grow at a rapid pace, the scheme’s financial strength and solvency levels have also improved. An very high credit rating, along with solvency levels well above the legislative requirement, places the Scheme in strong contrast with an embattled industry where consolidation and a reducing number of schemes continue to be the order of the day.“We have been implementing service improvements and processes guided by a consumer-centred philosophy,” says Head of Sales and Marketing, Damian McHugh. “For us it includes an ongoing engagement with members to ensure that we stay abreast of their changing needs. Implementation of innovative solutions, such as the recent Momentum Health mobile application, that enables features such as searching for a service provider near you and providing instant and seamless information about your claims history, represents one such example. We will continue to follow this approach, aimed at putting our members’ best interests at the heart of everything we do". NEXT ON HEALTH24X The value of digital technology in addressing quality care 2017-05-17 04:48 More: Medical schemesMomentum health advertisement Read Health24’s Comments Policy Comment on this story 0 comments Comments have been closed for this article. Logout Comment 0 characters remaining Share on Facebook Loading comments... Other news Lifestyle US soldier receives world's first penis and scrotum transplant Diet and nutrition Africa needs to address multiple food issues to end hunger News Your neighbour's backyard chickens might carry salmonella risk Diet and nutrition 10 of the most extreme and dangerous weight-loss methods News ‘I feel so honoured I was able to help save his life’: Daughter donates kidney to dying father News Mysterious illness turns energetic pole dancer into a fatigued ‘gran’ From our sponsors WIN a R2 000 beauty voucher! Understanding diabetes self-management Fed up with the Phlemings? Let’s chat diabetes and erectile dysfunction Live healthier FYI » When the flu turns deadly Why the flu makes you feel so miserable Could a deadly flu strain hit SA this winter? Following an intense flu season in the US and UK, should we be worried about our own upcoming flu season? Alcohol and acne » Dagga vs alcohol: Which is worse? SEE: Why you are drinking more alcohol than you realise Does alcohol cause acne? Some foods can be a trigger for acne, but what about alcohol? Dermatologist Dr Nerissa Moodley weighs in.