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09 April 2010

Medical consumer services

Got a problem with your medical scheme, hospital, doctor, dentist, nurse, pharmacist or optometrist? Here's where to go for advice and complaints.

Got a problem with your medical scheme, hospital, doctor, dentist, nurse, pharmacist or optometrist? Here's where to go for advice and complaints.

  • A duty must exist, where a hospital or health care provider undertakes care or treatment of a patient.
  • This duty is breached if the provider does not conform to the relevant standard of care.
  • This breach causes an injury to the patient.
  • This injury leads to losses – either financial or emotional.

Council for Medical Schemes
A body established by government to protect the interests of the public and members of medical schemes. Their web site has a "complaints zone" where a complaint can be both filed and tracked online. Before submitting a complaint, you must first follow your medical scheme's internal complaints procedure.

 
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