Got a problem with your medical scheme, hospital, doctor, dentist, nurse, pharmacist or optometrist? Here's where to go for advice and complaints.
A duty must exist, where a hospital or health care provider undertakes care or treatment of a patient.
This duty is breached if the provider does not conform to the relevant standard of care.
This breach causes an injury to the patient.
This injury leads to losses – either financial or emotional.
Council for Medical Schemes
A body established by government to protect the interests of the public and members of medical schemes. Their web site has a "complaints zone" where a complaint can be both filed and tracked online. Before submitting a complaint, you must first follow your medical scheme's internal complaints procedure.