You’ve been on hold for half an hour and then you get put through to the fourth person in a row. You feel a migraine coming on and your urgent admin problem is still not sorted. How do you get what you want?
Recognise mistreatment – if you get the feeling that your query is not being attended to properly and you can feel yourself getting hot under the collar, you're not getting the service you deserve; if you’re not having any luck in solving a problem, don’t give up – if the consultants realise that you’re not going to disappear, it might get their attention; don't lose your temper – if you go in with all guns blazing, people will be less inclined to want to help you; a formal complaint, or even the threat of one, might make you receive more effective attention – lodge your complaint in person, via telephone or by letter.
Read more: Bad service a health hazard?
Special focus for the day: Survivor SA: Episode 11