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27 March 2009

Get the service you deserve

You’ve been on hold for half an hour and then you get put through to the fourth person in a row. You feel a migraine coming on and your urgent admin problem is still not sorted.

You’ve been on hold for half an hour and then you get put through to the fourth person in a row. You feel a migraine coming on and your urgent admin problem is still not sorted. How do you get what you want?

Take action:
Recognise mistreatment – if you get the feeling that your query is not being attended to properly and you can feel yourself getting hot under the collar, you're not getting the service you deserve; if you’re not having any luck in solving a problem, don’t give up – if the consultants realise that you’re not going to disappear, it might get their attention; don't lose your temper – if you go in with all guns blazing, people will be less inclined to want to help you; a formal complaint, or even the threat of one, might make you receive more effective attention – lodge your complaint in person, via telephone or by letter.

Read more: Bad service a health hazard?

Special focus for the day: Survivor SA: Episode 11

 
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