Updated 23 January 2014

What's it's really like to work in a call centre

Calls to and from a call centre can drive you crazy - but here's what it's really like for people who work in one of these environments.

When the call centre person makes your blood boil, count to 10 before you let them have it. They could be one of the 20% of call centre staff who aren't coping with one of the world's more stressful jobs. .

According to Lombard, some find their tolerance levels wear out within a short period of time. The result? "Reckless absenteeism" and excessive use of sick leave.


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