Want to keep your boss happy? Smile at your customers. Want to keep yourself happy and productive? Smile like you mean it.
For the study, which appears in the Academy of Management Journal, Scott and former MSU doctoral student Christopher Barnes studied a group of city bus drivers during a two-week period. They examined the effects of surface acting, or fake smiling, and deep acting, or cultivating positive emotions by recalling pleasant memories or thinking about the current situation in a more favourable way.
Workplace and gender differences