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15 April 2011

Compassion diffuses workplace anger

Supportive reactions by managers and co-workers to angry outbursts can actually lead to positive changes in the workplace, while chastising or taking no action accomplishes nothing, researchers claim.

The best response to workplace anger is compassion, not punishment, a new study suggests.

The researchers wrote that "when companies choose to sanction organisational members expressing deviant anger, these actions may divert attention and resources from correcting the initial, anger-provoking event that triggered the employee's emotional outburst".

 
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