Our expert says:
Hi Shelly, thank you for the question.
Dry cracked heels are referred to (in the medical world) as hyperkeratosis of the heels; it is caused by the thickening of the outer margins of the heel with eventual progression over the entire heel and painful fissures may develop. Possible reasons include faulty walking technique & ill-fitting shoes.
Typically, treatment includes ammonium lactate (12% twice daily), salicylic acid (6-10% twice daily) or glycolic acid (10% twice daily). These ingredients can be found in a number of different brands such as Environ, Nimue, IS Clinical, NeoStrata, etc. (we use the NeoStrata Problem Dry Skin Cream in our practice).
Ultimately your best option would be to consult with a dermatologist who can examine the area and give you the best treatment approach.
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