Our expert says:
There are a large number of poential causes of memory problems. But the commonest is probably what you seem to be desribing - someone under stress and busy who is not actually paying sufficient attention to the arrangements to be able to enter them efficiently into memory in the first place ( a problem with not memorizing them, rather than being unable to recall them ).
Maybe something as simple as her keeping a proper diary and making a note of such things, might help a good deal
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