Our expert says:
The line is that what adeline is suggesing is entirely professional and beneficial ; and the previously discussed shrink was unethical in flirting and more by e-mail. Those messages were for his personal enjoyment, and contrary to what would benefit the patient.
I like the phrase after-sales service. Similarly, if a former patient needs a medical certificate, or a letter confirming some detail of the treatment, I believe a good therapist should be happy to do so.
And it is both professional and simple human courtesy to reply to e-mails and letters. If you feel there is some good PROFESSIONAL reason why you can't do what the former patient is asking for, you should reply briefly and politel explaining why you are unable to do what was asked.
Anon expresses it excallently !
Detailed professional guidelines haven't really properly covered some of the more modern methods of communicating, but it's the CONTENT that matters most.
And if the words would be unprofessional and queasy if delivered in person, they are still improper however delivered. Similarly, if the shrink rudely ignored you when you said Hello when encountering them in the mall, its just as rude to entirely ignore messages sent by other means.
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