Our expert says:
Its complex, isn't it ? I get annoyed when I am in a shop and the person attending to me, stops doing so to take a phone-call, and leaves me standing around to 10 minutes while they give priority to the guy on the phone.
In the office, the person on the phone knows who s/he is talking to and how important it is ; they may not know why the person visiting their office is there, which may or may not be more important. I think the best is for them to ask the person on the phone to wait briefly, to check with you about what you have come about, then weight up the urgency and importance of the call versus the visitor, and either tell the caller that something important has come up, and attange to call them back shortly, or to tell you the phone-call is rather urgent, and ask you to come back in 10 minutes.
And if the phone-call is a private one, the work isitor should ALWAYS take precedence
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