Our expert says:
Hi “New NeoStrata User”, thank you for the question.
This is a difficult question to answer over the net as ideally one would like to examine the skin before deciding on what the cause of the changes are. It can be completely normal when starting on NeoStrata but this is typically seen with the products that contain alphahydroxy acids (AHA) and the products you mention do not contain AHA’s. This may also be due to a direct reaction to one of the or all of the product/s (such as a dermatitis) and if this is the case one would need to stop using these particular products. The changes may be caused by the facewash as it could be too ‘drying’ for your skin.
Your best option would be to go back to the clinic and have the doctor examine the changes and from there one can decide what the best course of action would be.
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