Our expert says:
Ever noticed how some particular days more of us feel moany than others ? COuld moan a bit myself --- got a call this-morning that friends in Durban had sent a nice parcel of special goodies for my mom's 90th birthday, by POSTNET. BEWARE ! The last time I got a parcel from Postnet, the courier stubbornly stayed outside the garden gate, insisting that the sign said "Beware of the Dog". In fact, in 3 or 4 languages, it says "Please close the gate" --- apparently a sentiment he found utterly terrifying. Amyhow, the courier didn't bother to come to the door with the parcel this morning, called mid-morning to promise he's return with it at 2. Its now past 4, and he hasn't even attempted to bring anything. If he ever gets here, the contents will surely be ruined ' and Postnet has no way of finding where the stupid courier is. Thanks so much , Postnet ! I hope you never celebrate a 90th birthday !
Back to you, H25 ( you know, on your next promotion, you could become H26 ! ) <br>Discovery is surely a law unto itself, though I hear other medical aids aren;t reliably much better. They seem to prefer to hire 3rd-rate clinicians to back them up min refusing reasonable requests, and keep the price down. <br>But how they can approve AND decline a request, requires unusual agility. And it was in the news this week that in the UK the government watchdog evaluating all treatments for value and efficacy had just reported that these cholesterol treatments were so valuable that they should be offered to more people.
Your problem with Discovery fits with ours with the City COuncil and many other organizations. They all seem to have bought systems that are laughably called "Customer Management" software and telephone packages, whose sole purpose seems to be to make it as expensive and difficult as possible for any customer to ever find and speak to anyone with any responsibility for anything whatsoever, and if possible to make the experience so unpleasant that you'll be deterred from phoning at all. NOTHING in such systems is there to ever actually help the customer or improve service. With our Council you must now call only ONE number, then go through 6 or 7 layers of menus, to reach a pot plant reading from a script, and instructed not to allow you to speak to anyone who can help you.
MM disappeared again Sunday last week, and hasn't been seen since. I'd have my fingers crossed, but my typing is bad enough as it is !
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