Our expert says:
Apart from whatever else might be going on, it really soudns as though this guy might genuinely not understand protocol and normal social niceties within this type of work. Many companies forget to include such guidance in their training. Is it conceivable that you could calmly chat with him on protocl issues, and how most people are expected to behave in such circumstances, explaining that when he does otherwise it may be interpreted in ways that mean things he doesn't intend at all ?
If his sites are in shambles, why do the other senior staff not notice this and take some action about it ?
I wonder why your client has any interest in seeing him for some of the time ? Clients wishes are very important, but can they not be told that he's not available t that time, or that your company policy is not to send 2 people when one would in your opinion be more efficient ?
As he is your junior and less expwerienced, it sounds entirely sensible for you to set out some ground rules for him to follow.
Of a 3 day visit is practical, why not ? And during it you can explain to the client that you would find a 4-day visit no more tiring than a 2 day on, and that it is actually more work to bring along a junior and then have to mop up after him.
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