Our expert says:
Sadly, many people handle the threat of suicide badly, and one really would have hoped that the bank staff would have handled this much better. Presumably they did have the necessary details as to who she was and where she would be. People are often reluctant to take threats seriously, but this sort of threat should surely have been taken seriously. I really doubt that any bank gets many such calls.
You'd need to ask a lawyer about possibilities for redress from the bank. I think you'd have a problem proving that she called them, what she said, and what they said, and after all, using our own money, they can afford much bigger lawyers than you can,
I understand that there is in general a principal in law that expects us to act as a good samaritan where possible.
At least make sure that the bank manager knows what happened as a esult of their pathetic inaction. Especially when they wwere so prompt about repossessing the car --- in other words, they used to knowledge she gave them, not to try to save her life, but to maximize their own profits and bonuses.
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