Our expert says:
Vounchers often seem dodgy, and I wonder whether the new Consumer Protection Act finally due to come into effect after too many unnecessary delays, might help ? You may feel shy to insist on reading through all its small print, but one should not assume they will be of any value unless that small print confirms whatever it is you are hoping for.
If their e-mails confirmed how you could use it, and they later changed their minds, that sounds unfair.
Their letter sounds cheeky and evasive. It doesn't matter what any other such center does, what matters is what they offered, and what they promised. Talking about "donations" in regard to paying for their services sounds dodgy, too.
Check on what office is supposed to be administering the CPA, and whether in their advertising etc this bunch claim to belong to any "professional" organization or trade group, to whom you could complain. And look up Hellopeter, a useful SA complaints site.
As a reader mentioned, check and be absolutely clear what their e-mails and original voucher and other ads said.
The information provided does not constitute a diagnosis of your condition. You should consult a medical practitioner or other appropriate health care professional for a physical exmanication, diagnosis and formal
advice. Health24 and the expert accept no responsibility or liability for any damage or personal harm you may suffer resulting from making use of this content.