Our expert says:
In a helping role like that, its hard to find a balance between being too objective and cool, and too emotional and sensitive. Sounds like you're being overworked in terms of the workload and lack of assistance. IF you weren't the HR person, you should report it to yourself !
Sounds like, applying yourt own expertise to your own situation, you see that this is both an inherently difficult post until somehow restructured, and not really one that's ideally suited to you.
As for your further business plans, I'm sure others of our readers with experience in such matters can advise usefully.
I wish you the best of luck in your endeavours, and that you'll soon achieve the success you deserve
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