Our expert says:
Sounds like sheer negligence on the part of the bank, and they must surely be responsible for all losses you may have occurred. Their slownes in solving the problem is alarming --- surely they could immediately create fresh accounts for you, with different numbers, and transfer all of your own funds into them, and issue fresh emergency cards based on those accounts, while figuring out what went wrong with the original deal.
The need pressure to bopther to solve problems --- a Pretoria car dealership, through sheer gross negligence, wrote down someone's fax number incorrectly, as my phone number ( and stupidly --- why would a guy living in Krugersdorp have a fax number in Pretoria ?). Then as this guy seems to be buying a number of cars, and financing them with different banks, brokers, lawyers, etc., and these fools have been sending our MY fax number too all and sundry, I have days when my phone line has been tied up with faxes, which, sent on automatic by their fax machine, resulted in me being phoned every 5 minutes for days on end. If I switch across and received the faxes, the only way to end the calls, I received a bunch of very large faxes with all sorts of confidential financial detail about this other guy. I'd phone each office from which the faxes came, explaining what was wrong, and would be promised that the number would be deleted --- only to have the whole thing start again the next day.
This problem has cotinued, on and off, for over a year. ONLY when I threatened legal action for damages against the idiots in the car dealership does it seem to have stopped.
So good luck in your battle with a difference group of fools !
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