Our expert says:
How frustrating ! I am absolutely convinced that the majority, if not all, of the software and hardware systems that claim to be about helping customers and callers, are in fact designed to punish all callers and frighten us away from actually trying to speak to the people whose errors are causing us troubles. Our City Council has a brilliant system that has never yet helped a single customer or rate-payer, insitentily makes even simple queries a frustrating, lengthy and unnecessarily expensive process.
I believe at the very least that they should be by law forcved to provide alternative numbers by which one can reach actual human beings authorized to deal with one's queries and problems, and that there should be an opt-out option.
In the example you quote, I agree with Hope*, that this sounds like ugly harrassment, of no real benefit to anyone except the harrassers, and you should look into laying charges against them.
There SHOULD be an institution to stop such abuse, but I don't know of one ( and I would have a number opf complaints to lay with them, myself !)
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