Take action:
Don’t disagree – these people thrive on confrontation and that is what they're trying to elicit from you; put the ball in their court by saying, “I’m sorry that you feel that way” – it sounds like an apology, but is everything but; acknowledge their right to an opinion; challenge with a smile – difficult people are caught unawares by friendliness; avoid them as far as you can; think of what they're feeling – a kind word and sympathy will go a long way towards calming them down and making them feel recognised; and don’t let yourself be manipulated

Advertisement

.

Read more: Toxic boss?

Special focus for the day: World Cup blimp?
 

Print this article

Rate this article Poor 1 2 3 4 5 Excellent

JOBS

Senior Secretary Gauteng - North/Sandton Infrastructure Resource Gauteng - Johannesburg Management Accountant R450,000-500,000 Per Annum Cost To Company Gauteng - Johannesburg Financial Manager R350,000-400,000 Per Annum Cost To Company Gauteng - Johannesburg Financial and Project Accountant R300,000-360,000 Per Annum Cost To Company Gauteng - Johannesburg Financial Accountant R380,000-420,000 Per Annum Cost To Company Gauteng - Johannesburg SSIS Business Intelligence Specialists (SSIS; SSAS) R350,000-500,000 Per Annum Cost To Company Gauteng - North/Sandton Financial Accountant R350,000-450,000 Per Annum Cost To Company Gauteng - South Find more jobs Register your CV Post a job