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Recognise mistreatment – if you get the feeling that your query is not being attended to properly and you can feel yourself getting hot under the collar, you're not getting the service you deserve; if you’re not having any luck in solving a problem, don’t give up – if the consultants realise that you’re not going to disappear, it might get their attention; don't lose your temper – if you go in with all guns blazing, people will be less inclined to want to help you; a formal complaint, or even the threat of one, might make you receive more effective attention – lodge your complaint in person, via telephone or by letter.

Read more: Bad service a health hazard?

Special focus for the day: Survivor SA: Episode 11
 

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