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Common questions
Communicating with hearing aid users

The ability to communicate is likely to be affected when a person has hearing difficulties. Communication is a basic need for all of us, so it is important to remember that good communication requires the efforts of at least two people. It is consequently very important that you play your part in ensuring optimum communication when you are together with hearing impaired people.

 
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I thought that when my father, who recently got hearing aids, that they would completely restore his hearing. This doesn't seem to be the case. Did I miss something?
It is a great advantage to have some knowledge about hearing aids when someone close to you is a hearing aid user. Many people commonly believe that hearing aids can completely restore people's hearing, but this is unfortunately an exaggeration.

Hearing aids are an invaluable help to hearing impaired people, but first-time users usually need time to adjust. The overall sound of the world around them is changed, their own voice sounds different, and sounds that have been "lost" for years may now be heard again. It takes time to become accustomed to hearing aids, but the support of family members, friends and colleagues can make a big difference. Read more on hearing aids in the Technology Choices section of the guidebook.

What tips can you give me that can help me communicate with my friend, who is hard of hearing, better?
People with hearing loss come to rely to a greater extent on their other senses. Sight, touch and intuition are valuable communication tools. As hearing aid users make extensive use of lip-reading, either consciously or subconsciously, you should try to keep your whole face in clear view when speaking.

When you address a hearing aid user, try to make eye contact and perhaps say the person's name. If you know each other well you can touch, for example, the person's arm to catch his or her attention.

Another significant factor is distance. It is crucial that you are positioned close to the person you wish to speak with. The level of your voice is halved when the distance is doubled - so even a small increase in distance may cause communication to fail. To understand more, some of the challenges that face hearing-impaired people, click Adjusting to hearing loss in the guidebook

Will it help if I speak much louder, for a hearing impaired person to hear better?
Many people with normal hearing believe they have to shout to be understood by hearing impaired people. However, the hearing aid user's main problem is usually not the volume of your voice, but the articulation of your words. So it is far more helpful to simply speak clearly and more slowly - without exaggeration. In fact shouting is usually as uncomfortable for a hearing aid user as it would be to someone with good hearing. Read more on sound in the guidebook

Why is it that my mother is able to hear my husband easlier than me?
Hearing problems often manifest themselves as the inability to hear certain sounds, or the confusion of some sounds with others. People with a hearing loss may hear some of the words of a sentence, but fail to understand the spoken message. In such situations it can be a good idea to rephrase your sentences, as you might when communicating with someone from overseas who has not yet mastered English. Read more on sound in the guidebook

Why does my husband, a hearing aid user, never want to socialise with our friends anymore? He says, "They're all so noisy", and gets quite upset and withdrawn at the suggestion.

Some people with a hearing loss struggle with a feeling of embarrassment if they misunderstand what is being said, or respond inappropriately. Noisy children or parties, where everyone is speaking at the same time, are some situations where people with a hearing loss may give up communicating and appear to isolate themselves from events going on around them.

It is important to remember that any kind of background noise makes it much more difficult for a hearing aid user to communicate. As people do not generally want to appear to be a nuisance by asking favours, it also helps considerably in the home, if you can remember to switch off any sources of noise, such as the radio or television, before communicating with a hearing impaired person.

Some people can develop emotional or social difficulties due to their hearing loss. The inability to understand what is being said can lead to isolation, loneliness or depression. It can therefore mean a great deal if the people around them are supportive and encourage them to seek professional advice if necessary.

Your support and understanding in such cases can make a big difference. Click here for more helpful information dealing with the emotional issues around hearing loss.

One of my members of staff, a lady in who fifties, always complains of being tired, even though she is very fit and strong. What I have noticed is that she sometimes strains to hear over the background noise of the factory. Could this have something to do with it?

People with hearing difficulties often spend a great deal of their energy just in concentrating on listening, which can lead to tiredness and stress. So it is important that others are equally understanding, for example colleagues and management at their workplace. See the section in our Guidebook called: Listening is work


 
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Communicating with hearing aid users
Some tips for dealing with hearing loss
About digital hearing aids
About hearing loss
If you may have a hearing problem
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