Good Day Earsy
It sounds like you are experiencing some frustration to do with your ears and hearing.
The hearing test that you had done in 2015, reportedly showing a "problem with the high pitches" would indicate that there is a hearing loss. Without seeing the results it is impossible to comment on what the best option would be for you, going forward. However, I would highly recommend that you consult with an audiologist to do a retest (tests are usually only valid for a period of 12 months) and discuss your options with regards to your hearing. The difficulties that you are experiencing with regards to the volume being there but the clarity being missing is quite typical of what we commonly see in practice with high frequency hearing loss. This audiologist (depending on the results and your current symptoms) may refer you to an ENT for a second opinion.
Your reports of being quite sensitive to louder sounds is not unheard of either. Hyperacusis (disproportionate sensitivity to sound) can sometimes occur with hearing loss of a certain origin. This is very important information for the audiologist to know as it would affect testing and most certainly any future fitting decisions with regards to amplification.
I hope that you manage to find some relief of your symptoms soon!
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