Our expert says:
She sounds comprehensively awful and incompetent at her new job, doesn't she ? Its like having a fireman who goes round setting fires.
The trouble with her claim of "10 years experience" is that some people spend 10 years gaining increasing actual experience, but some have such a closed mind that they get 1 years experience repeated 10 times.
Is it possible for you to tactfully approach the previous HR head to ask how best to deal with this problem ? This one sounds very underqualified for what this job entails.
Purple's suggestions make excellent sense, as usual.
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