Our expert says:
You're an excellent friend. Its up to your friend as to whether or not she chooses to "open up " to you, and what you can most usefully do is much the same as you'd do if she was experiencing awful stomoach pains - you wouldn't try to perform the surgery yourself, but would encourage her to see the right specialist as soon as posible. And if at first she didn't do so, you'd continue, tactfully but firmly to encourage her to do so.
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