Our expert says:
I'm going to have to reply your question in english.
The most common cause of pain in the heels is plantar fasciitis. This will be painfull when getting up in the morning or after sitting down for some time. Wearing shoes wiht cushioning will give some relief which is why they feel a bit better when wearing crocs.
Plantar fasciitis can be complicated to treat, the best is to use a combination of calf stretches, anti-inflammatories, ice and rest. This a very common condition and there is loads of information available on treatment options on this and other websites. Remember, there is no quick fix for plantar fasciitis, try the conservative methods like ice and stretching and if it does not settle down, go and see a podiatrist.
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