Our expert says:
I think the Human RIghts Commission ought to recognize the existence of most "call centres" as a flagrant abuse of human rights, as in the case of our awful City Council, they are designed very specifically NOT to help the caller, but to frustrate them and drive them away, so as to enable the mediocre folks beyond the call centre, to rest undistuebed.
So sorry to hear of your frustrating experience. I'm not sure which buncgh of inadequates you called ; try Child Welfare, Child Line, the social workers in child welfare, and indeed the Human Rights commission. Continue to make a noise --- such negligence by those paid to safeguard kids is intolerable !
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