Our expert says:
Sadly, it sounds as though your boss is handling this very badly --- ow can a woman like that be of any value to his company ? Isn't there an HR person or dept you can discuss this with ? Can't you work under someone else ? Its hard to believe she doesn't treat other people in a similar way. But probably it would be wise to put in a formal grievance, as the behaviour you describe is abusive. Simply getting her to give an insincere apology solves nothing. The question needs to be asked, if she is the subject of numerous complaints from different people --- why is he struggling so hard to protect her ? Does HE have a boss who might become concerned about this ?
Sometimes you can effectively frustrate someone like her by using the old Ronald REagan approach --- whenever she says something really nasty, you smile ruefully, and say " Ech, there you go again !" and ignore it
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