Our expert says:
I really believe it is important in situations like this that custody / visitation / access issues be decided and enforced by a court, to prevent one spiteful parent from taking advantage of situations to try to hurt the other parent, but to the disadvantage of the child.
Her reaction sounds unduly hasty, as you say, automatically accepting everything the child said, and without even discussing it with the biodad and yourself.
You mention that the boy has told lies before now - does the mother not recognize that ? Has he found that his lies are usually believed and can be useful ?
Have you had a chat with the other boys to clarify what happened during the visit ? It might not have been exactly what the mother reports, or what the boy told her ( which might be quite different ) but maybe some aspects of something that happened upset him more than the others recognized, and led him to decide he doesn't want to visit again ?
Otherwise, give it time. Whatever happened, the mother has reacted far too rapidly and unthinkingly. Let the boy and her settle down for a while and see if they remain of the same mind.
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