Our expert says:
It is possible that she is experiencing neuralgic pain due to shingles. This pain can be present without a rash. I suggest that she consults a neurologist for a full examination and treatment. Another possibility is Herpes Simplex that causes inflammation around the nerve supplying the face of sensation. The pain is not caused due to nerve impinchment in her neck, as facial sensation is supplied from the cranial nerves and not nerves from the cervical spine.
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