Our expert says:
Neither over-reacting nor a bad person ( why on earth would you think that, simply because you find unreasonable people to be unreasonable ? )
Look up the Estate Agents Board and report the screaming agent to them, including a copy of his e-mail and a summary of his misconduct.
But as Maria says, the owner sounds more reasonable, and don't get yourself into needless trouble by moving out precipitately.
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