Our expert says:
They're not supposed to be very helpful. Without a court order, they might be interfering in someone's privacy or other concerns. I agree it is a weakness in the current system that it may prevent YOU from winding out who called YOU from a secret number. I don't think anyone should be considered to have the right to make what could be prank or nuisance or even harrassing or threaening calls to anyone else and to remain anonymous - your right to anonymity should end when my phone rings !
But in a serious case of harassment or threats, it would potentially be a criminal matter, and the police could obtain a court order to get the information, is needed.
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