Our expert says:
If you can get access to DSTV, watch the excellent BBC parenting series such as Little Angels, and get your daughter to watch them, as they illustrate brilliantly the simple techniques for setting up basic ground rules for a child, and intriducing discipline in ways that work. Check the archives of this forum as I have discussed them often, and can't repeat this too often. If I understand that you are in Sa and your daughter in England, then she must have local access to those BBC programs, and to child psychologists eperienced in teaching these techniques
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