Our expert says:
At times I have heard good things of Lifeline, but more recently I have heard similar complaints, and wish people would bring this to the urgent attention of the directors and sponsors of Lifeline, as the service is useless unless reliable in responding to emergency calls.
As self-mutilation is a complex problem, not always about suicide as such, they also ought all to be properly trained to understand and be helpful about it.
And do continue to act poritively towards getting the proper help you deserve for your concerns - DO see a psychiatrist soon, and discus the issues with a fully trained professional, even better than a lay counsellor.
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