Our expert says:
Yes, definitely you are being unfair to pit bulls, some of whom are charming at least some of the time. No receptionist is qualified to decide whether or not you "need" an appointment. And she may need to be reminded of that, or asked to send a copy of her clinical qualifications and CV to you.
Maybe many receptionists don't actually respect their own job, or recognize what they CAN do to be useful.
"Receptionist" is mistaken - it doesn't matter what she is studying, or why she is working as a receptionist - what matters is what she is and is not qualified to do, and how well she does or does not skillfully deal with people. If she went to a restaurant and found the food dreadful, would she be comcenred about what the chef was studying or why he was working as a chef ? Sadly, Rec is demonstrating the problem, rather than shedding light on it.
Maybe your doc needs a system where you first make an appointment to discuss your problems in detail with the Receptionist, who will then decide if you need to see the doc for a second opinion ?
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