Our expert says:
I know what its like to be disgruntled. In fact, I can;t remember the last time I was gruntled.
People generally don't enjoy being disciplined, but shouldn't complain if the rules are clear, the penalties and rewards are consistent, and if discipline is administered firmly and objectively and without undue unpleasantness.
The person you describe sounds a chancer, eager to take every advantage. A routine 1.5 hour lunch-hour is unfair to the company and to other workers. Ans answering back, when she should be reminded that it is HER sh*t which is continuing, not yours. Be a proud cow, for you have done the right thing in referring this on and letting ehr face normal discipline. Discuss the reactions with your own supervisor.
IF your "friends" were actual adults, they should be so adept at self-discipline that little intervention from you should be needed. Do they really enjoy her taking so much time off, which presumably must increase the work-load for them ?
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