Hi Rosie, thank you for the question.
Unfortunately, the Dermawand webpage does not explain the technology used to achieve the effects that they claim or if a ‘smell’ is normal during treatment. Furthermore, there are no studies listed, to verify that this product works. An independent webpage www.reviewcentre.com, rates the effect of the Dermawand at around 5 out of 10. Further reviews were found on www.infomercials.com and interestingly 70% of the users rated this product 4 out of 5, while the rest rated the Dermawand at 1 out of 5 (further mixed reviews can be found at www.thriftyfun.com).
Following from the above and that I personally do not think that a ‘smell’ is normal (the device may be faulty) I would stop using it and take it back to your supplier.
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